First Hotel Run by Robots: Discover Now.

Discover the first hotel run by robots, called Henn na, which translated means “strange”. Therefore, after numerous publicities, Nagasaki opened it in 2015, and was received as a futuristic model. This is because it is a hotel with a completely robotic team. 

In this way, it is a completely fun and original experience for guests. Furthermore, one of the advantages is the enormous savings in hotel owners' costs when hiring employees. The reality is that because this robot hotel has Japanese origins, it has a lot of credibility, precisely because it is a country that exports more industrial robots than any other country.

Furthermore, after its opening, Henn na owner Hideo Sawada said that the biggest influence on this type of hotel is the country's love for robots from anime and manga. Therefore, further plans to open eight more such hotels were in the works. However, they were not completed and the project did not go ahead as Sawada would have liked.

Operation of the Hotel Commanded by Robots.

At first, all visitors who arrived at the hotel loved the great novelty of using a robot hotel. However, some things started to go wrong at what once seemed like an amazing hotel. For example, the “humanoid” and the robotic dinosaur at reception understood and spoke only one language each, English and Japanese.

However, some time later the Mandarin and Korean languages were added. But still, it wasn't enough to leave the visitors satisfied. Because, on top of everything, the robots presented several problems with the different types of passports. Or even, guest identification documents that ended up requiring human intervention to solve the problem.

On top of that, many customers said they were extremely dissatisfied and frustrated with the Churi voice assistant in their rooms. With it, you could order basic things. For example, turning the lights on and off in the room. However, when asking for more difficult things, like flight times, he appeared a little primitive.

The Future with the Fully Robotic Team.

The use of successful robots that have IBM's Watson AI software works to serve guests. With this, they are able to provide various information necessary for them. In other words, tourist attractions, restaurant recommendations and directing guests inside and outside the hotel. 

On the other hand, there are also several hotels, such as Marriott and Yotel, that use robot butlers only for quick requests. These are more rudimentary services, such as room service, fetching a towel, coffee or sandwich for the guest. 

Therefore, hotels only use robots for room service or other basic services. However, it is a hotel that uses cleaning and luggage transportation done by robots. Consequently, freeing employees to resolve more important issues.

Final considerations.

Although there are these hotels run by robots, it is clear how essential humanized service in a hotel can be. Well, there are some issues that robots are not yet capable of, such as knowing how to deal with complaints, for example. However, robots have been implemented to improve the overall guest experience in a hotel. 

As such, they offer a variety of uses, from AI-powered chatbots designed to assist in the customer service process, to robotic concierges and butlers that have the ability to deliver luggage. This way, they can also handle check-ins, check-outs and meal delivery every day for guests efficiently.

To conclude this article about the first hotel run by robots, know that according to recent research, Artificial Intelligence can increase a hotel's revenue by more than 10%. Therefore, it can reduce costs by more than 15%. However, hotel managers around the world expect technologies such as facial and voice recognition, virtual reality and biometrics to become commonplace by 2025.